Resort Ambassador
The Council has a set of core values which are:

Purpose of the Role To provide updated and current information to residents, visitors, businesses (including transport, visitor attractions, local services and activities) and act as an ambassador of the resort, via a range of channels including web, email, social media, telephony and face to face contact.

Assist in the management of visitors to the resort of Cleethorpes, encouraging safe use of the resort’s beaches and open spaces. Encourage appreciation, enjoyment and safe use of the resort’s beaches, open spaces and facilities by residents and visitors by engaging with people. Offer advice and respond to service requests related to a wide range of community and environmental issues including local environmental protection, environmental crime and other matters affecting the street scene and amenities of our communities by linking in with other Council services.

Act as the ears and eyes in the community by being a front facing service including walking, greeting, and talking with visitors in the resort.

Main Responsibilities
- Keep information sources (website content, social media, materials etc) current and up to date.
- Promote events and activities in the resort in various ways, such as use of social media, leaflet distribution etc.
- Enable and empower residents, visitors and businesses to seek information and advice online as a way forward, promoting the use of the website and social media through signposting.
- Engage and consult with residents and visitors regarding their views about the borough, taking feedback on what interests people visiting the resort.
- Engage and provide relevant information on NEL to key industry sectors that require material and advice on the borough. For example, supporting visitors to a conference or a consultant coming to work here.
- Build and maintain effective relationships with local and regional businesses, partner organisations, residents, visitors and any other stakeholders.
- Maintain social media pages to allow easy access to information in a timely manner, directing and supporting customers with self-serve, via web chat, giving out links to online information via email.
- Proactively identify and provide information and advice to residents and visitors, signposting and referring to appropriate events and activities.
- Proactively engaging with visitors to the resort, for example, providing a ‘meet and greet’ for coach visitors.
- Support business processes linked to the corporate information systems e.g. finance systems.
- Collect and deposit payments for activities defined in Council procedures such as fishing permits, bait digging, use of slipway, hire of wheelchairs etc.
- Undertake such other duties as may be reasonably expected at this level.
- Resort Ambassador Employee Specification
  
  ESSENTIAL DESIRABLE HOW MEASURED EXPERIENCE Demonstrates ability to communicate clearly both verbally and in writing Conflict management Application form and assessment interview Effective use of ICT e.g. MS Office (Outlook, Word, Excel), databases, internet, social media, web chat Building and maintaining relationships with various stakeholders Delivery of a range of multi-channel information, advice and appropriate signposting Planning and prioritising work KNOWLEDGE Ability to apply rules, procedures and techniques to undertake a range of tasks to deliver efficient customer services
  
  Principles of efficient and effective customer service
  
  Application form and assessment interview
  
  Adaptable to change and new working practices Council’s values framework and expected behaviours Codes of practice and operating procedures both general and specialist e.g. data protection, confidentiality, information security
  
  Principles of equality and diversity Databases and industry database software SKILLS AND ABILITIES Demonstrates ability to communicate clearly both verbally and in writing Aspects of Health and Safety e.g. risk assessments Application form and assessment interview Will have the ability to provide information, advice and guidance in accurate spoken English (as required under the Immigration Act 2016)
  
  Planning and prioritising work
  
  Effective use of ICT e.g. MS Office (Outlook, Word, Excel), databases, internet, social media, web chat EDUCATION, TRAINING AND QUALIFICATIONS
- or equivalent experience Level 2 Information, Advice and Guidance qualification or equivalent Customer Service qualification or equivalent skills, knowledge and experience
- Application form and assessment interview
  
  English and Maths skills to Level 2 or equivalent skills, knowledge and experience WORKING ARRANGEMENTS Flexible to meet the needs of the service Agile working Application form and assessment interview Lone Working Flexibility to work outside of core hours
  
  Prepared by: Scott Snowden. Resort Manager
  
  Date: 03/04/21
June 23, 2025

Procurement and Contracts Category Manager

Values:

The Council has an inclusive culture encompassing the following values which are at the heart of everything we do. The values are:

Valuing People
Honesty
Striving for Continuous Improvement
Openness
Commitment
Behaving with Integrity

Purpose of the Role:

To work within a Transformation Unit supporting a specific area of the business, delivering high quality and cost-effective procurement and contract management support, in order to maximise on-going efficiencies and savings through robust practices that comply with internal Contract Procedure Rules, Financial Regulations, the Procurement Strategy and other appropriate policies.

To assist the Strategic Procurement and Contract Management Lead with the creation, development, maintenance and monitoring of the Procurement Pipeline, and the development of policy and strategy in relation to procurement and contract management.

Main Responsibilities

Provide expert procurement and contract management advice to a specific business area.
Develop and maintain excellent working relationships with the relevant business units and promote the principles of good procurement and contract management practice throughout the organisation and with partners to ensure that procurements are carried out in accordance with council policies and procedures, including Contract Procedure Rules, Financial Regulations, Health and Safety, Environmental Sustainability, Social Value and any other relevant legislation, regulations and codes of practice including relevant legislation.
Work as part of a Transformation Unit throughout the life of a programme/project to understand the required outcomes and provide specialist advice in relation to the current market, provider engagement, and procurement options.
Support and lead high value, complex and/or transformational procurements in conjunction with the service area lead, Transformation Business Partner, and where required the Strategic Procurement and Contract Management Lead.
Provide advice and support to the service area in relation to the development of procurement specifications, and throughout the life of the procurement, for example, with supplier questions and evaluation of tenders.
Provide support and advice to Contract Managers to effectively manage contracts and provide assurance that contracts deliver the specified performance and outcomes within budget.
Ensure that outcomes are clearly defined, and appropriate performance measures and outcomes are put in place as part of the procurement and contract management process.
Assist the Strategic Procurement and Contract Management Lead to implement promote and embed internal and external policies and initiatives linked to procurement and contracting e.g., Social Value, carbon neutral, equalities.
Undertake such other duties as may be reasonably expected at this level.

Employee Specification

Experience	Essential or Desirable	Measured
· Working across diverse services within complex organisations including partnership working	E	A/I
· Experience of managing a tender process and/ or contract negotiation	E	A/I
· Contract management experience and monitoring of key performance indicators	E	A/I
· Experience of contract management and/ or supplier engagement	E	A/I
· Purchasing and supply chain experience	D	A/I
· Experience with procurement and contracts administration under EU funded contracts or agreements	D	A/I
Knowledge	Essential or Desirable	Measured
· Market knowledge and awareness of intelligence tools and techniques (e.g., market/product segmentation, portfolio analysis, cost modelling etc	E	A/I
· Specialist knowledge and understanding of current best procurement practices and technology including competitive tendering, electronic reverse auctions	E	A/I
· Knowledge of electronic tendering systems	E	A/I
· Knowledge of the latest purchasing techniques and legislative requirements	E	A/I
· Good working knowledge of client contracts and associated contract mechanisms	E	A/I
· Knowledge/experience of managing a portfolio of strategic and large value contracts	E	A/I
· Local Authority financial and budgetary controls and procedures	E	A/I
· Local government and the political environment	D	A/I
· The role of the Health and Care Partnership and health environment	D	A/I
Skills and Abilities	Essential or Desirable	Measured
· Develop and maintain trusting open and productive relationships with key stakeholders	E	A/I
· Break down and effectively communicate complex, systemic problems and ideas, translating them into tangible goals and activities	E	A/I
· See and understand the bigger picture and help others understand wider context and implications around procurement decisions	E	A/I
· Problem solving skills and ability to respond to sudden unexpected demands	E	A/I
· Ability to analyse complex facts and situations and develop a range of options	E	A/I
· Strategic thinking – ability to anticipate and resolve problems before they arise	E	A/I
· Ability to prioritise own work effectively and be able to direct activities of others	E	A/I
· Comprehensive experience of project principles, techniques, and tools	E	A/I
· Able to initiate and drive change and improvement	E	A/I
Training and Qualifications	Essential or Desirable	Measured
· Be educated to degree level, or equivalent, and/or hold a professional qualification – e.g., full membership by examination of the Chartered Institute of Purchasing and Supply (MCIPS), or similar	E	A/I
· Continuous professional development	E	A/I
· Contract Management accreditation (IACCM, Government Commercial Function etc)	D	A/I
Working Arrangements
· Flexible to meet the needs of the organisation	E	A/I

March 14, 2025

Resort Ambassador

Procurement and Contracts Category Manager

Main Responsibilities

Employee Specification